There are moments in the British calendar when the national mood reveals itself more clearly than any general election. One of them arrives each November, when John Lewis unveils its Christmas advertisement. The ritual has become a kind of secular sacrament: the soft lighting, the swelling strings or, these days, the carefully curated cover version, the obligatory lump in the throat. This year’s effort, starring Dame Kristin Scott Thomas as a glamorous grandmother determined to transform her study into a glittering “Gran Cave” for her young charges, has already provoked the familiar chorus of approval from those who measure moral progress by the careful arrangement of faces on screen. Yet the response from other quarters has been rather less reverent. One particularly blunt observer noted that the old white granny appears to be ushering in her own demographic sunset, surrounded by children who look nothing like her, a Black husband figure hovering in the doorway, and not a traditional Christmas symbol in sight. The observation was crude, certainly. It was also, in its unvarnished way, difficult to dismiss entirely.
What strikes the careful viewer is not so much the presence of diversity as the studied absence of anything that might once have been called ordinary. The grandmother, elegant and faintly isolated, is granted a brief burst of manufactured joy among disco balls and tinsel streamers. Empathy, that quality John Lewis once traded in with almost embarrassing fluency, feels curiously rationed. The children’s delight is real enough on camera, but the emotional architecture supporting it feels assembled according to a checklist rather than observed from life. There is little sense of shared history, of habits passed down, of the quiet continuities that make family feel like family rather than a carefully balanced casting call. The ad congratulates itself on rediscovering the joy of giving, yet the gift it offers the audience is primarily ideological: a vision of Britain in which the old order is gently, tastefully, and irrevocably superseded.
Compare this with the reception accorded last year’s film. In 2025 John Lewis dared something almost radical in the current climate: it told a story about a father and his teenage son. A white father and a white son, as it happened, though that detail was scarcely remarked upon at the time because it seemed, for once, beside the point. The boy, awkward and headphone-clad, finds a way to speak to his father through a vinyl record of a 1990s club anthem. The father is transported back to his own youth on the dancefloor, then forward again through memories of his son as a baby and toddler, until the two of them share a slightly embarrassed, thoroughly British hug. The response was striking. Grown men admitted to weeping. Commentators spoke of masculinity, of the difficulty men have finding words, of the quiet power of a gift that says what conversation cannot. The creators themselves expressed astonishment at the warmth of the reaction. For a few weeks it felt as if a department store had accidentally produced something that looked like life rather than a seminar.
One suspects that particular experiment will not be repeated. A healthy, single-race father-son relationship, depicted without apology or corrective casting, turns out to be the sort of thing that can be indulged only once, and then only if the surrounding commentary is careful to frame it as a response to some approved cultural anxiety. The message, as currently understood in the circles that matter, requires constant visual reinforcement that the old patterns are ending. Continuity is suspect. Familiarity is exclusionary. Empathy must be redistributed according to demographic need. Last year’s ad risked suggesting that ordinary human bonds between men of the same background might still possess value. This year’s corrects the oversight with a grandmother whose primary emotional function appears to be facilitating her own cultural replacement while the camera lingers approvingly on the new arrangement.
Waitrose, meanwhile, has had the good sense to remember that Christmas advertising works best when it refuses to take itself entirely seriously. Their six-minute sequel reunites Keira Knightley with Joe Wilkinson’s endearingly shambolic Phil for a full-blown romcom of broken engagements, rival suitors and a Beef Wellington deployed as a romantic savoury exocet missile. The pair’s eventual kitchen reconciliation feels earned rather than prescribed; one detects actual affection between the performers, and a willingness to let the joke land without first consulting a sensitivity reader. It is longer than it needs to be, of course, but the excess is generous rather than preachy.
Marks & Spencer has gone further still in recovering the lost art of festive entertainment. James Norton, temporarily divested of both beard and shirt, plays an undercover Santa who slips the North Pole to sample ordinary Christmas for himself, guided by Lucy Punch’s sharp-tongued Mrs Claus. The film moves through food, fashion and domestic clutter with a light step, discovering that the real magic resides in shared meals and small rituals rather than in any grand ideological statement. There is warmth here, and a sly recognition that most people would rather watch a handsome actor (one indeed wonders if it was a secret Bond audition for Norton) pretend to be Father Christmas than sit through another sermon on the necessity of cultural replacement. The M&S advert feels almost indecently human: it invites the viewer to smile rather than to improve.
And then there is Aldi, which continues to understand that the British public will forgive almost anything so long as an anthropomorphised carrot is involved. Kevin and his daughter Chantenay set off through the snow in search of their missing Cauli Dog, only to find the creature peacefully asleep inside a Christmas cracker. The whole thing is pure, unapologetic whimsy—lost posters, mistaken bears, a child’s simple wish fulfilled. The emotion is straightforward, the humour gentle, and the resolution satisfying in the way that only a well-timed reunion of vegetable and floret can be: it assumes that audiences still possess hearts, and that those hearts prefer stories to statements.
Going back to John Lewis, the sardonic beauty of the exercise is that it is conducted with such exquisite good taste. No one raises a voice. The lighting remains soft. Kristin Scott Thomas brings her usual quiet authority. The soundtrack is tasteful. And yet the underlying proposition is stark: certain forms of belonging are no longer to be celebrated without accompanying penance. The 2025 film was allowed its moment of uncomplicated recognition because the culture still retained a residual appetite for it. The 2026 version makes clear that such appetites will henceforth be managed.
John Lewis, once the reliable supplier of national sentimentality, has absorbed the lesson. It will not be allowed to do something like that again. The message, after all, must be protected from the dangerous possibility that people might prefer stories that feel like their own.